Cathysays.com

                 The Heart of Customer Caring

      A smorgasbord of nine principles - showcasing the best and
worst of customer service in our country. Does it pay to take your
heart to work? Join me for a relaxing stroll through the powerful
principles of the heart - principles that are the foundation for
excellent customer service.

       (This workshop has been approved for continuing education credit.)

                                            Objectives
          - Establish nine principles of business.
          - Discover how these principles will increase profits.
          - Learn how these principles will increase employee
            satisfaction in the workplace.
          - Determine WHO is the most important customer.
          - Define "selective disobedience."
          - Define "recovering" from a mistake.

    Audience: Business
     Length: Choose from 2-hour or 4-hour workshops